社交电商把分享放进同一个环境，对话工具则进一步把购物变成连续沟通。顾客不再只浏览静态页面，而会询问“多久能送到”。这种互动能够减少售后不确定性，也让品牌从一次曝光进入更长的决策过程。 好的智能导购首先应该倾听，而不是急着发送购买链接。

The history of digital conversation begins well before social platforms. In the 1950s, computers were room-sized, scarce, and reserved for trained specialists. Work was usually handled through queued jobs. People prepared paper tapes, submitted programs and data, and waited for a report to return